Frequently Asked Questions
Everything you need to know about your luxury boutique experience.
How do I find my perfect fit?
We recommend referring to our comprehensive size guide located on each product page. For a more personalized experience, you can visit one of our boutiques for a professional fitting or contact our customer service team for styling advice.
What is your return policy?
We offer returns on most items within 30 days of purchase, provided they are in original condition with tags attached and hygiene seals intact. Please note that for hygiene reasons, certain items like hosiery and adhesive products cannot be returned.
When will my order arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
Do you offer discreet packaging?
Yes, all Honey Birdette orders are shipped in plain, unmarked outer packaging to ensure your privacy. The sender name on the package will be listed as 'HB' for added discretion.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay, Zip, and PayPal for your convenience.
How should I care for my luxury lingerie?
To maintain the quality of your garments, we highly recommend a cold hand wash using a mild detergent. Always air dry in the shade and avoid wringing, tumble drying, or dry cleaning your delicate pieces.